National Counselor Exam (NCE)

Which action may NOT be effective for a counselor working with clients from different cultures?

1. Maintaining good eye contact at all times

2. Listening attentively to the client's concerns

3. Asking clarifying questions

4. Respecting clients' cultural communication styles

The correct answer is: Maintaining good eye contact at all times

Maintaining good eye contact at all times may not be effective for a counselor working with clients from different cultures because cultural norms surrounding eye contact vary significantly across different backgrounds. In some cultures, direct eye contact is seen as a sign of confidence and attentiveness, while in others, it may be viewed as disrespectful or confrontational. Therefore, an inflexible approach to eye contact can potentially alienate clients or impede the development of a strong therapeutic alliance. In contrast, listening attentively to the client’s concerns, asking clarifying questions, and respecting clients' cultural communication styles are universally positive actions that support effective counseling. These practices facilitate understanding, encourage open dialogue, and foster a safe environment for clients to express themselves, regardless of their cultural background. Adapting to individual cultural communication preferences is essential for providing culturally competent care, helping foster trust, and ensuring that the therapeutic process is respectful of clients' diverse backgrounds.